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Cruise with Confidence
Updated Cancellation & Payment Information

Page last updated: December 1, 2020 at 10:47AM ET

One Step Closer to Cruising

The US Centers for Disease Control (CDC) has issued an industry-wide framework for cruises to begin sailing again. This is a positive and important step toward allowing cruise lines to demonstrate how their new health and safety protocols will make cruising one of the safest vacation options.

There is still a lot the cruise lines are working through, and they're committed to taking the time to do things right. This includes training their crew on new guidelines, and conducting trial sailings before welcoming guests back on board.


Cruising with confidence means that your Vacation Specialist is here for you before, during and after your vacation. With our Cruise Fare Watch tool, we automatically monitor the price of your cruise and are alerted if the price drops so we can look into saving you money or getting you an upgrade.

CRUISING CONTINUES TO BE ONE OF THE SAFEST WAYS TO TRAVEL

The cruise lines have spent many months working with leaders in public safety, biosecurity, epidemiology, hospitality, and maritime operations to create a plan for the safe return of cruising. Their recommendations have been adopted by the Cruise Line International Association (CLIA) as the blueprint to follow for the global cruising community. The cruise industry has become the first in the travel sector to commit to 100% testing of passengers and crew worldwide.

New health and safety measures you can expect include:

  • 100% testing of all passengers and crew, and a negative COVID-19 test result mandated before boarding
  • Enhanced sanitation and ventilation upgrades, and masks in use when social distancing isn't possible
  • Additional medical facilities, equipment, and staff on board

A different – but still fun – cruise experience:
While health and safety is the top priority, your cruise experience should still be fun! The cruise lines are also working hard to ensure you can enjoy the same experiences, just in a modified way.

Some modifications you can expect include:

  • Reduced capacity on board and inside specific venues (less crowds!)
  • Shore excursions run by the cruise line (to limit exposure to third parties)
  • Served buffets (who doesn't like to be served?)
  • Virtual muster drills (so much better than before!)

In addition, we know our customers have questions about their upcoming cruise and want to share the latest cruise line policy updates that provide options and flexibility should you want to reschedule your vacation. Check back for the latest Coronavirus Updates and Advisories as they become available.

In an abundance of caution, there have been several voluntary travel suspensions and port closures. Many cruise lines have increased their safety protocols with health screenings and travel history precautions. Please contact your Vacation Specialist who can help keep you informed with important travel information.

Click on a cruise line to jump to that section:

AmaWaterways

We are continuously monitoring the updates from global health authorities and local governments in the U.S. and around the world with regards to the ongoing situation. At this time, we have extended suspensions for river cruise sailings embarking through December 31, 2020. AmaWaterways will continue to offer our Travel Waiver Plus – Book with Peace of Mind.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Azamara

Cruise with Confidence

We have come to the decision to suspend Azamara's 2020-2021 winter sailings and return to service for our 2021 spring season in Europe. Azamara Quest will return to Europe on March 20, 2021. Azamara Journey will follow with a 8-Night Iberia Intensive voyage on April 9, 2021. Azamara Pursuit will return with six brand new Greek isle-hopping voyages, kicking off the series with a 7-Night Greece Intensive voyage on May 9, 2021.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Carnival Cruise Line

Cruise with Confidence

As it continues to build and implement its plan to meet the requirements of the Framework for Resuming Cruise Ship Operations Order issued on Oct. 30 by the U.S. Centers for Disease Control and Prevention (CDC), Carnival Cruise Line notified guests and travel agents that it has cancelled additional cruises for the first part of 2021, including:

  • All embarkations from U.S. homeports from January 1-31, 2021
  • Additionally, Baltimore, Charleston, Jacksonville, Long Beach, Mobile, New Orleans and San Diego embarkations through February 28, 2021
  • Embarkations on Carnival Legend out of Tampa through March 26, 2021

Carnival is in the process of building a gradual, phased in approach to resume guest operations, which will focus initially on Miami and Port Canaveral, to be followed by Galveston. Consistent with CDC protocols, Carnival Horizon arrives in Miami this week (week of 11/16/20), and Carnival Breeze will be the next ship, returning to Port Canaveral. In total, 16 Carnival ships are currently following the CDC process for an eventual resumption of guest service in 2021, including Carnival Conquest, Dream, Ecstasy, Elation, Freedom, Glory, Liberty, Miracle, Panorama, Pride, Sensation, Sunrise, Sunshine and Vista.

Carnival Cruise Line has announced additional sailing cancellations of the Carnival Breeze and Carnival Magic as well as the delayed arrival/cancellations of sailings for the newly transformed Carnival Radiance and of its new ship the Mardi Gras. Here are more details:

  • Mardi Gras will now enter into service from Port Canaveral, Fla. on February 6, 2021. Itineraries out of Port Canaveral for departures from November 14, 2020 to January 30, 2021 have been cancelled.
  • Carnival Radiance's transformation is likely not going to be completed until the spring.
  • As a result of the delayed arrival of Carnival Radiance, Carnival Breeze will be redeployed from Fort Lauderdale to Port Canaveral and will assume the itineraries for Carnival Radiance from November 8, 2020 to April 24, 2021. Consequently, guests on 18 Carnival Breeze sailings from Fort Lauderdale scheduled to operate from November 7, 2020 to March 7, 2021 are being notified that their cruises have been cancelled.
  • Carnival Magic's transatlantic and European itineraries from March 13, 2021 to May 3, 2021 have been cancelled. Seven sailings previously scheduled for Carnival Breeze from Fort. Lauderdale from March 13 to April 24, 2021 will move to Miami and those guests will sail on the same itinerary, but on Carnival Magic operating from PortMiami.

We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for guests whose cruise has been canceled to consider, including a bonus value offer. We look forward to welcoming you on board, when the time is right for you.

Current Cruise Length Option 1: Enhanced Value Option 2: What You Paid
6+ Days • 100% future cruise credit*

• US$600 onboard credit per stateroom on next cruise if booked by 5/31/21 for a sailing departing by 4/30/23*
100% refund
5 Days
Or Less
• 100% future cruise credit*

• US$300 onboard credit per stateroom on next cruise if booked by 5/31/21 for a sailing departing by 4/30/23*
100% refund

Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.

If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are being flexible with change fees.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Celebrity Cruises

Cruise with Confidence

In order to ensure the most effective initiatives are in place for a healthy return to service, Celebrity Cruises will be extending the suspension of global operations for all sailings departing on or before December 31st, 2020.

  • All booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until December 31st, 2021, for use on sailings through May 4th, 2022.
  • The value of the FCC will be calculated based on amounts paid toward the cruise and will be processed by November 30th, 2020 via email.
  • When redeeming Future Cruise Credit, only one FCC may be applied per person, per reservation.
  • Cruise taxes and fees will be refunded automatically to the original form of payment within at least 30 days of cancellation.
  • You may request a 100% refund to original method of payment. Refunds will be received at least 30 days after the request is submitted.
  • You also have the option of keeping your cruise vacation plans to the same destination and rescheduling for next year on a date within four weeks of the originally scheduled departure via Lift & Shift.
  • Guests with refundable air travel and hotel booked through Flights by Celebrity will be refunded automatically.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Crystal Cruises

Ocean, Yacht and Expedition Cruises

Regrettably, Crystal has extended its suspension of cruises until the end of December due to the ongoing uncertain travel environment. In the meantime, we are proactively planning for the day we can sail again.

  • All voyages aboard Crystal Serenity and Crystal Symphony with departures through March 25, 2021 have been cancelled.
  • All yacht voyages sailing on Crystal Esprit are cancelled through March 14, 2021.
  • The 2021 World Cruise has also been cancelled.

River Cruises

Like all travel enthusiasts, we are eagerly anticipating the day we can return to sailing the world again and welcome our guests back aboard. Unfortunately, the pandemic caused by Covid-19, coupled with differing restrictions regarding entry into the European Union (EU), continues to impact when and where this can happen. Given the continued uncertainty surrounding this global health crisis, it is with regret that we have had to cancel all River voyages aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel through the remainder of 2020.

We sincerely apologize for this disruption to our guests' travels and invite them to consider rescheduling their cruise with the two options shared here representing added value, choice and flexibility:

  • 2020 to 2021 River Rollover
    Move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges – representing a significant value for them.

    OR
  • Reservation Transfer
    If a guest chooses not to rollover their cruise to a 2021 river sailing, they may transfer their reservation to any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 at prevailing rates. All monies paid will be transferred to the new reservation.

If any guests do not elect an option by August 14, 2020, we will automatically issue a Future Credit, equal to 100% of the cruise fare paid, valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.

RIVER ROLLOVER: An equivalent sailing is defined as a 2021 voyage on the same river, of the same duration, in the same room category and as listed on our equivalent sailing list. This offer is valid through August 14, 2020.

FUTURE CRUISE CREDIT is issued as a Future Cruise Payment (FCP) representing the cruise fare paid and may be applied to multiple future bookings and may be used towards deposit requirement on their new booking. Future Credits are redeemable through December 31, 2023. Once Credits are issued, they are not eligible for a refund.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Cunard Line

As a result of the continuing impact of Covid-19, Cunard has extended its pause in operations to sailings up to March 25, 2021 for Queen Elizabeth, April 18, 2021 for Queen Mary 2 and May 16, 2021 for Queen Victoria. In addition to the pause in operations, all of Queen Elizabeth's sailings due to depart between March 26, 2021 and December 13, 2021, in and around Australia, Japan and Alaska, will be cancelled. We will again be providing booked guests with the option to receive 125% FCC or 100% refund.

We have (temporarily) stopped selling all cruises eight days and longer which call upon a U.S. port and depart January 1 through November 1, 2021.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Disney Cruise Line

As we continue to refine our protocols for our eventual return to service, we have decided to cancel all sailings departing through January 2021. Sailings are cancelled on board the Disney Magic, Disney Wonder and Disney Dream through February 1 and the Disney Fantasy through February 6.

Please contact your Vacation Specialist with any questions pertaining to these cancellations.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Holland America Line

As Holland America Line continues to prepare and develop its plans to meet the Framework for Conditional Sailing Order issued by the U.S. Centers for Disease Control and Prevention (CDC), the company is extending its pause of cruise operations for all departures through March 31, 2021. The line also will cancel select longer voyages, and cruises of eight days or longer that call in the United States until Nov. 1, 2021. Cruises impacted by this pause in operation are:

  • All cruise departures from Jan. 1 through March 31, 2021.
  • Cruises of eight days or more that call at a U.S. port through Nov. 1, 2021.
  • Select longer voyages in Asia, Australia/New Zealand and South America through mid-April 2021. Some departures will be rescheduled to comparable dates in 2022.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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MSC Cruises

Cruise with Confidence

MSC Cruises announced a further extension of the temporary pause of its US-based sailings through to and including December 31, 2020. The decision will affect the schedules of three ships based in Florida: MSC Seaside in Port Canaveral, and MSC Meraviglia and MSC Armonia both in PortMiami.

Sailings from the Mediterranean and Far East - For all cruises departing from the Mediterranean and Far East, MSC Cruises is also canceling sailings through to and including November 30, 2020, with the exception of MSC Grandiosa and MSC Magnifica, sailing in the Mediterranean with guests from Schengen countries only.

MSC Grandiosa and MSC Magnifica - Sailings are cancelled for U.S. guests. MSC Grandiosa is now on her seventh consecutive 7-night cruise in the Western Mediterranean and MSC Magnifica is set to restart on October 19. While we have resumed these sailings, with booking conditions and travel restrictions varying by region, for this initial phase of the restart of operations we continue to only welcome guests who are residents in Schengen countries.

Sailings from other regions around the world - Please continue to check back for additional updates and information on sailings from all other regions around the world.

  • Guests will be offered a 125% future cruise credit (FCC) of the original cruise fare where they have the opportunity to transfer the full amount paid for their cancelled cruise to a future cruise of their choice – on any ship, and any itinerary –– through April 30, 2022.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Norwegian Cruise Line

Cruise with Confidence

Norwegian Cruise Line has announced an extension of its previously announced suspension of global cruise voyages to include all voyages embarking between December 1 through December 31, 2020. The Company will continue to work in tandem with global government and public health authorities and its Healthy Sail Panel expert advisors to take all necessary measures to protect its guests, crew and the communities visited.

  • Refunds: All guests with current and active bookings affected by this suspension will automatically receive a 100% refund of the fare paid, back to their original form of payment.
  • Additional Compensation: All affected guests will also receive a 10% Discount coupon off a future cruise, valid for published sailings from January 1, 2021 through and including December 31, 2022.
  • Peace Of Mind Policy: Our Peace of Mind policy is now extended to include new and existing bookings made by November 30, 2020, on any voyage through and including October 31, 2021. Guests are free to cancel anytime up to 15 days in advance of embarkation.
  • Final Payment Policy: We are extending our 60-Day Final Payment Policy to voyages with embarkations through April 30, 2021.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Oceania Cruises

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

Due to the ongoing global impact, we are extending our pause in operations to include all voyages from December 1 through December 31, 2020 for Marina, Riviera, Regatta, Nautica and Sirena. Insignia's voyage departures through April were previously cancelled in August. Individual guest and advisor notifications are being sent for all impacted bookings. We have extended our pause in vessel operations to include Regatta's scheduled sailings from Sydney, Australia and Auckland, New Zealand in January and February 2021.

We are extending our Travelers Assurance Program (TAP) for all bookings made by November 30, 2020 on voyages departing through October 31, 2021.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Princess Cruises

As we continue to review and understand the implications of the U.S. Centers for Disease Control and Prevention (CDC) "Framework for Conditional Sailing Order" for resumption of U.S. cruise operations, we have made the decision to extend our pause in cruise operations due to a temporary seven-day limit on itineraries that touch a U.S. port and the estimated preparation time needed for completing required activities prior to resuming our operations. As a result, we have cancelled the following cruises:

  • All cruises sailing through March 31, 2021 
  • All cruises longer than seven days sailing in and out of United States ports through November 1, 2021
  • A small number of other cruises that will no longer be commercially feasible
  • Additionally, due to the uncertainty about when international travel restrictions might be lifted, Princess Cruises is extending its pause in operations for cruises departing in and out of Japan through June 25, 2021

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Regent Seven Seas Cruises

We are closely reviewing the Order and continue to partner with global and domestic authorities, including the CDC, to chart a path forward. However, today we have made the decision to extend our suspension of voyages to include all cruises embarking between December 1 and 31, 2020, along with the January 5, 2021 voyage aboard Seven Seas Voyager娨.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Royal Caribbean International

Cruise with Confidence

We are working diligently to review our plan and to ensure a safe and calculated operational return in the coming weeks. We are committed to taking the time to get it right, so further training and testing may be necessary to ensure that we are ready to welcome our guests aboard when the time is right. With that said, the tough decision has been made to suspend all sailings through December 31, 2020 (excluding Quantum of the Seas Singapore sailings). As we continue our work to enhance protocols and procedures to ensure a safe return, the decision has been made to further suspend all Australia / New Zealand itineraries departing January 1-31, 2021.

Royal Caribbean has temporarily ceased the sale of new bookings for cruises longer than 7 nights between Jan. 1 and Nov. 1, 2021 pending further clarification from the CDC.

Royal Caribbean wants to ease the vacation planning hesitation by providing additional reassurance and flexibility. We've made the decision to extend our popular Cruise with Confidence policy to allow cancelations up to 48-hours prior to sailing in exchange for a 100% Future Cruise Credit when booking on or before January 31, 2021 for sailings through April 30, 2022. That's an additional two months of comfort and security.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Seabourn

Cruise with Confidence

Seabourn announced that it will extend the voluntary pause of global operations for its five cruise ships. The pause will apply to each of Seabourn's five ships differently with each having a different "effective through" date in either October or November.

  • Seabourn Odyssey: paused through the Europe season, with its operations pause effective through January 15, 2021.
  • Seabourn Sojourn: paused through Alaska/British Columbia season, with its operations pause effective through October 13, 2020.
  • Seabourn Quest: operations pause effective through May 10, 2021.
  • Seabourn Encore: operations pause effective through May 28, 2021.
  • Seabourn Ovation: operations pause effective through April 18, 2021.

Now, you can book your cruise with confidence: cancel for any reason and receive a 100% Future Cruise Credit (FCC) in the amount of your cancellation fees. Some restrictions apply.

Existing and new bookings with cruise sailing prior to July 31st, 2020.

  • Booking is cancelled no less than 48 hours prior to sailing.
  • If your booking meets the eligibility criteria, your cancellation will be processed automatically and you will receive a confirmation with your Future Cruise Credit details in approximately two weeks.
  • The Future Cruise Credit can be redeemed by making a booking by December 30, 2020 for any published voyage(s) departing prior to December 31, 2021.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Silversea

Safeguarding the health and safety of our guests, crew and the communities we visit is our top priority. As we work with the CDC and others toward this shared goal, we have extended our global suspension of voyages to include all sailings departing on or before December 31st, 2020. Several other ships have extended their resume dates.

  • Silver Cloud will set sail on May 5, 2021
  • Silver Wind will welcome guests once more from June 14, 2021
  • Silver Shadow will commence service once again from April 28, 2021
  • Silver Spirit will set sail on April 20, 2021
  • Silver Muse will resume sailing from May 20, 2021
  • Silver Whisper will commence service once again from June 20, 2021
  • Silver Muse will resume sailing from June 24, 2021
  • Silver Moon will set sail on April 1, 2021
  • Silver Dawn will commence service from November 9, 2021
  • Silver Origin will resume sailing from February 6, 2021

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Viking Cruises

As of March 11, 2020, Viking is temporarily suspending operations of their river and ocean cruises. Viking believes they will be in a better place to provide the experiences their guests expect and deserve and plan to resume operations on January 31, 2021.

When itinerary changes are required, Viking will communicate via Viking's Customer Relations team. Please contact your Vacation Specialist for details regarding your specific voyage.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Virgin Voyages

As we continue to navigate what's going on in the world, we've made the decision to cancel our December 2020 sailings. Sailings will resume in January 2021.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Please send an email to requesting the supplier(s) you are looking for more information on.

Please reach out to your vacation specialist for more information.

CDC Warning - Level 3: Avoid Non-essential Travel. For more info please visit the CDC website.

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